Personal Information We Collect
We automatically collect certain information about your device when you visit our Site, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit the All About Cookies
- “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you submit your contact information, make a purchase or attempt to make a purchase through the Site, we collect certain information from you. This information may include your name, company information, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as “Order Information.”
How Do We Use Your Personal Information?
We use the Order Information that we collect to fulfill any orders or requests for information placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you,
- Screen our orders for potential risk or fraud, and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). We also use it more generally to improve and optimize our Site (for example, we generate analytics about how our customers browse and interact with the Site and use the information to assess the success of our marketing and advertising campaigns).
How Do We Share Your Personal Information?
We share your Personal Information with third parties to help us use your Personal Information for the uses described above. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site. We also use Google Analytics and HubSpot to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page.
Do Not Track Signal Protection
Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail using the information below.
Mail Address: 1340 Depot Street, Cleveland, OH, 44116, United States